Accumark Labs

Privacy Policy

Last Updated: [Insert Date]

This Privacy Policy explains how Accumark Labs (“Accumark,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained through our website, services, and related platforms (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide and information collected automatically when you use our Services.

a. Information You Provide

This may include:

• Name, company name, and contact information

• Billing and payment information (processed by third-party payment processors)

• Order details and service selections

• Sample identifiers, descriptions, and metadata

• Communications with Accumark (email, support inquiries, forms)

Accumark does not request or accept human or animal specimen data.

b. Information Collected Automatically

When you visit our website or portal, we may collect:

• IP address

• Browser type and device information

• Pages visited and usage data

• Cookies or similar technologies (see Section 6)

2. How We Use Information

We use collected information to:

• Provide and perform analytical testing services

• Process orders, payments, and invoices

• Deliver reports, results, and Certificates of Analysis (COAs)

• Communicate service updates or support responses

• Maintain security, fraud prevention, and compliance

• Improve our Services and operational performance

• Comply with legal and regulatory obligations

We do not sell personal information.

3. Use of Analytical Data & Results

Analytical data, test results, and reports:

• Are used solely to perform requested Services

• Are delivered securely through our portal or email notifications

• Are retained for operational, quality assurance, and compliance purposes

Accumark may use de-identified and aggregated data internally to improve methods, workflows, or service quality. Such data does not identify individual clients or samples.

4. Information Sharing & Disclosure

We may share information only as necessary with:

• Payment processors and billing providers

• Secure hosting, cloud infrastructure, and IT service providers

• Shipping or logistics providers (when applicable)

• Legal or regulatory authorities if required by law

All third parties are required to protect information in accordance with applicable laws and contractual obligations.

5. Data Security

Accumark implements reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Enable site functionality

• Analyze site usage

• Improve performance and user experience

You may control cookie settings through your browser preferences.

7. Data Retention

We retain personal information and analytical data only as long as reasonably necessary to:

• Provide Services

• Maintain business records

• Meet legal, regulatory, or quality requirements

Retention periods may vary depending on the nature of the data.

8. Your Rights (California Residents)

Under California law, you may have the right to:

• Request access to personal information we hold about you

• Request correction or deletion of certain personal information

• Inquire about data collection and usage practices

To exercise these rights, please contact us through the Contact Us page on our website.

9. Children’s Privacy

The Services are not directed to individuals under the age of 18. Accumark does not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party sites. Accumark is not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Services constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the Contact Us page on our website.