Accumark Labs

Shipping & Turnaround Policy

Last Updated: [Insert Date]

This Shipping & Turnaround Policy explains how samples are received, processed, and how results are delivered by Accumark Labs (“Accumark,” “we,” “us,” or “our”). This policy should be read in conjunction with our Terms of Use and Privacy Policy.

1. Sample Shipping to Accumark

Clients are responsible for properly packaging and shipping samples to Accumark in accordance with all applicable laws and carrier requirements.

• All samples must comply with Accumark’s sample eligibility requirements

• Clients are responsible for shipping costs and carrier selection

• Accumark is not responsible for delays, loss, or damage during transit

Risk of loss remains with the client until the sample is received and accepted by Accumark.

2. Sample Receipt & Acceptance

Turnaround time begins only after:

• The sample is physically received by Accumark, and

• The sample is reviewed and accepted as suitable for analysis

Accumark reserves the right to reject or delay analysis of samples that are improperly labeled, insufficient in quantity, damaged, or otherwise non-conforming.

3. Turnaround Time

Typical turnaround time for standard analytical services is 48–72 hours after sample acceptance.

Important notes:

• Turnaround times are estimates only, not guarantees

• Actual completion time may vary based on:

  • Compound type or complexity

  • Analytical method requirements

  • Sample condition

  • Instrument availability

  • Workload or operational factors

Expedited or priority services, if offered, will be clearly identified at the time of order.

4. Delivery of Results

Test results, reports, and Certificates of Analysis (“COAs”) are delivered electronically via:

• Accumark’s secure online portal, and/or

• Email notification when results are available

No physical documents are shipped unless expressly agreed to in writing.

5. Delays & Force Majeure

Accumark is not responsible for delays caused by circumstances beyond its reasonable control, including but not limited to:

• Shipping carrier delays

• Supply shortages

• Equipment maintenance or failure

• Regulatory or compliance-related interruptions

• Acts of God or other force majeure events

6. Client Responsibilities

Clients are responsible for:

• Providing accurate order and contact information

• Monitoring delivery tracking for shipped samples

• Reviewing results promptly upon release

• Contacting Accumark with any questions or concerns in a timely manner

7. Questions & Support

If you have questions regarding sample shipping, turnaround time, or result delivery, please contact us through the Contact Us page on our website.

Our team is committed to providing clear communication and responsive support throughout the analysis process.